Appointments: Please walk in or call
Jerome Thinner at (573) 596-0418 or Tina Loggins at
(573) 596-0131, ext. 6-7414 at
Location: Main hospital, 1st floor, room
Hours: Monday through Thursday, 7:30 a.m. - 4:30 p.m.
We provide information and guidance
and help you understand your TRICARE benefits and navigate
through the Army Medicine System for Health.
Much of our duties involve patient enrollment, Primary Care
Manager changes, referrals/authorizations, and bills/claims
Reminder: Walk-in TRICARE Service Centers no longer
exist so please feel free to allow us to assist you with any
comments, concerns, or suggestions you may have.
Please check this newsletter for the recent updates and changes
to the healthcare benefits available to you here at GLWACH.
As Contact Representatives, every patient, family member,
physician, visitor, and co-worker here is our customer so feel
free to stop by and talk with us. We’re here to help you with
anything you need.
Please fill out the Army Provider Level Satisfaction Surveys
(APLSS Surveys) that you receive one in the mail.
Survey comments result in millions of additional annual funding
dollars used to purchase new technology and increase quality and
access to care here.
You may also receive a short survey in the mail or over the
phone if you’ve been an in-patient here.
An in-patient survey
can provide GLWACH with nearly 10 times as much funding as an
APLSS survey, so please take a few minutes to complete this
survey from the civilian or military treatment facility that
provided your in-patient care.
All of this additional funding is used to increase the services
and capabilities GLWACH is able to provide patients here.
All ICE Comment Cards come through our office and we make sure
that the correct Subject Matter Experts and Leaders here receive
them to ensure the most efficient possible response time.
Promote “World Class” customer service, continuously improve the
GLWACH “patient experience” and educate those entrusted to our
care on maximizing the TRICARE benefit and navigating the Army
Medicine System for Health.